Shipping policy
This policy applies to all orders placed on edieandrowelondon.com.
1. Where we deliver
We currently deliver to addresses in the United Kingdom.
2. Delivery cost
Standard delivery is free on all orders, with no minimum spend.
3. Processing and delivery times
- Processing: orders are prepared and dispatched within 1 to 2 working days of payment confirmation.
- Estimated delivery: 8 to 10 working days from order confirmation.
These are estimates, not guarantees. During busy periods (sales, Black Friday, Christmas) or in case of exceptional circumstances, delivery may take a little longer.
4. Tracking
As soon as your order is dispatched, you will receive an email with a tracking number so you can follow your parcel.
5. Customs, import VAT and duties
Your parcel is shipped from outside the United Kingdom. Any applicable UK VAT is calculated and shown at checkout. If any other import charge applies, we will tell you before you pay.
6. Delivery problems
- Late parcel: if your order has not arrived 5 working days after the estimated delivery window, please contact us and we will investigate with the carrier.
- Incorrect address: please check your address carefully at checkout. We cannot be held responsible for failed deliveries caused by an incorrect or incomplete address, and any re-shipping costs will be charged to the customer.
- Marked as delivered but not received: please check with neighbours and around your property, then contact us within 48 hours.
- Damaged parcel or item: contact us within 48 hours of delivery with photos of the parcel and the item, and we will arrange a replacement or refund.